General Terms and Conditions of Business

You can access our General Terms and Conditions of Business here:

1. All our deliveries and services - including future deliveries and services - shall be governed exclusively by the following terms and conditions.
2. Our quotations shall be subject to confirmation, providing they are not for a limited period. The contract shall become effective only by our order confirmation or by execution of the contract.
3. The goods shall be delivered from the respective place of despatch at the expense of the purchaser. The delivery times indicated shall be according to our best judgement but shall have not binding force.
4. In so far as no other written agreements have been made, our invoices shall be paid immediately. In the event of default of payment, we shall reserve the right to charge interest in line with the accepted bank rate. We shall reserve the right to make further claims.
5. We shall retain all legal title to all goods until payment has been received in full. If the goods are resold, then any claims arising from this to the third party shall be deemed to have been assigned to us. The pledging and transfer of ownership by way of security shall be permitted.
6. All unfinished and/or labelled articles may not be offered under our nationally and internationally protected trademark "ALCLEAR". The right of use of the trademark "ALCLEAR" shall require a written distribution partnership agreement.
7. The place of fulfilment for deliveries and payments, as well as the place of jurisdiction shall be Krefeld.
8. We shall guarantee our customers an unrestricted right of return. No reason shall be required for the return of goods. The goods must be returned within two weeks; the return and acceptance of the goods shall be at the expense and risk of ALCLEAR International GmbH if the value of the order is greater then EUR 40.00. The two-week period shall commence in line with the information included on the sales transaction. However, the term shall not commence prior to receipt of the goods.
9. The return of goods bearing another company's brand (e.g. printed logo) shall not be permitted, unless the goods have material defects.
10. Returned goods should be correctly franked and packaged appropriately to the product and returned to our company address below. Carriage forward returns shall NOT be accepted. Postage expenditure for the return of goods shall be subsequently reimbursed to the customer on orders of more than EUR 40.00.
11. The goods must be in a perfect state (complete and undamaged goods, product inserts etc.). If the customer is responsible for a deterioration, decline or other impossibility, then he shall reimburse the seller for the loss in value or shall replace the goods: clauses § 351 to § 353 of the German Civil Code (BGB) shall not be applicable. The value of the transfer of use and for other services up to the date of exercise of the revocation shall be remunerated.
12. ALCLEAR International GmbH shall undertake to refund payments made within 30 days following declaration by the customer.
13. Statutory regulations in Germany shall be supplementary to these terms and conditions of sale and delivery.

ALCLEAR International GmbH - Siemensring 86 - D-47877 Willich